AI-Powered Virtual Assistant for Enterprises
Answer customer and employee questions 24/7, in natural language, based exclusively on your corporate sources. Always with source citations.
Analysis
The context
Customers expect immediate, accurate answers available at any time. They don't want to wait for customer service to open or navigate through dozens of FAQ pages to find what they need.
Every day, support teams handle hundreds of repetitive requests: product information, procedures, order status, contract terms. Legitimate questions, but they consume valuable time that could be spent on higher-value activities.
Internally too, employees waste hours searching for information scattered across manuals, shared documents, and corporate procedures. Every minute spent searching is a minute taken from productivity.
Existing digital channels — websites, customer portals, intranets — contain the answers, but finding them requires time and expertise. When information isn't immediate, the customer calls, writes, gets frustrated.
Automating the first level of support doesn't mean eliminating human interaction. It means freeing your team for the activities that truly matter, while offering customers instant, verified answers.
Our Proposal
The solution
We propose activating a virtual assistant integrated into your corporate website, capable of answering customer and employee questions at any time, in natural, multilingual language.
The system self-trains from your corporate sources — website, CRM, manuals, knowledge base, FAQs — and always indicates the source of each answer, with a direct link to the original content.
Integration happens through a customizable widget that installs in minutes, without technical changes to your existing site.
In practice, a customer can ask for example "What are the delivery times for Italy?" and immediately receive a clear, accurate, and verifiable answer — without waiting for an operator.
The solution is based on the Negen platform, with hosting on European servers, full GDPR compliance, and data exclusively owned by your company.
Your team can independently update the knowledge base. Monthly reports on the most frequent questions also provide valuable insights to improve products, services, and communication.
Details
What's included
Initial Setup
Workspace configuration
Dedicated environment on the Negen platform
Data source connection
Integration with website, CRM, knowledge base, and documentation
Response optimization
Fine-tuning for your specific corporate context
Widget customization
Visual adaptation (colors, logo, messages)
Site integration
Embed code delivery + integration support
Team training
Training for your staff on system management
Ongoing Management
Source updates
Automatic or manual synchronization of data sources
Monitoring
Response quality and performance control
Technical support
Assistance for issues or modifications
Monthly reports
Usage statistics, insights, and frequently asked questions
Benefits
Why Negen
Verified sources only
The assistant responds exclusively from your corporate sources
Transparency
Every answer indicates its source, always verifiable by the customer
Zero-code
Widget integration, without modifying your site
Autonomy
Your team updates content independently
Privacy
Corporate data on European servers, GDPR compliant
Direct support
Italian team, no intermediaries
Compatibility
Supported formats
Websites
Full support
PDF (native text)
Full support
Word (.docx)
Full support
Excel (.xlsx)
Full support
Confluence / Notion
Full support
API / CRM
On request
Timeframe
Timeline
Total time: 2-4 weeks from source connection
Data source connection, workspace configuration
Indexing, initial testing, optimization
Widget customization, site integration
Team training, go-live
Ready to transform your customer care?
We'll analyze your needs and show you a live demo tailored to your company — free, no commitment.